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Dates 24 Apr 2024 - 25 Apr 2024
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Park Hotel San Jorge
Hotel Mas Albereda
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Hotel La Costa Golf & Beach Resort
Hotel La Garriga de Castelladral
Hotel Ancora
Hotel Els Caçadors de Ribes
Hotel Aigua Blava
Hotel Hostalillo
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OMA Boutique Hotel
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Hotel TorreMirona Golf & Spa
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Hotel S'Agaró Wellness & Spa
Hotel La Coma
Almadraba Park Hotel
Hotel Mas del Sol
Hotel Les Illes
Hotel Blaumar
Hotel Carlemany
Hotel Garbí
Hotel Can Xiquet
Hotel Sant Pol
Hotel Els Caçadors de Maçanet
Towns
Arenys de mar
Avinyonet de Puigventós
Begur
Bigues i Riells
Bot
Cadaqués
Calders
Calella de Palafrugell
Camprodón
Cantallops
Castelladral
Espinavessa
Estamariu
Girona
L'Escala
L'Estartit
La Bisbal d'Empordà
La Seu d'Urgell
Les Planes d'Hostoles
Lladurs
Llafranc
Llanars
Maçanet de Cabrenys
Madremanya
Masnou
Molló
Monistrol de Calders
Navata
Olot
Palafrugell
Palamós
Pals
Pelacalç
Peratallada
Platja d'Aro
Pont de Molins
Pratdip
Preixens
Ribes de Freser
Roses
S'Agaró
Salt
Sant Aniol de Finestres
Sant Feliu de Guíxols
Sant Joan d'Oló
Sant Joan de les Abadesses
Sant Julià de Vilatorta
Sant Llorenç de Morunys
Santa Pau
Setcases
Solsona
Tamariu
Torroella de Montgrí
Tossa de Mar
Vall-Llobrega
Valldoreix
Experiences
Gastronomy
Wine tourism
Spa & Relax
Romantic
Dates 24 Apr 2024 - 25 Apr 2024
People
Adults
Children (3-12)
Babies (0-2)
Room 1
Confirm
Best rate available
Offers and Getaways
Flexible Cancellation
Gift Voucher Gift VoucherGift Voucher
Home FAQs
 Do you have any doubts you would like to resolve?

We want your experience with us to be unforgettable. In order to provide you with the maximum information possible, we answer most of the questions our clients send us.

What payment options are available?

We accept a variety of secure payment methods, including major credit cards and online payment services. You can rest assured that your payment details will be protected at all times.

What time is the check in and check out of the hotels?

The check-in time may vary slightly depending on the chosen hotel. You can request a late check-out or an early check-in if needed. (Service subject to availability and an additional charge according to each hotel)

I have not received confirmation about the reservation I have made. What can I do?

You can send us an email to the address: info@granshotelsdecatalunya.com

A specialized agent will send you the complete details of your reservation as soon as possible.

 

How do I know what services are included with my reservation?

Each accommodation can offer different services included in your reservation. These details will be provided during the booking process and will also be indicated in the confirmation you will receive by email. If you have specific questions, feel free to contact our customer service team.

What cancellation policies do hotels apply?

It is highly recommended that when you make a reservation, you first know the hotel's cancellation policies. These vary depending on the establishment, but if you are ultimately not going to be able to enjoy your stay, we advise you to do so as far in advance as possible to avoid additional expenses.

Do they accept pets at the hotels?

If you plan to travel with a pet, it is very important that, before confirming your reservation, you inquire directly with the hotel if they accept animals. Each hotel has its policy regarding pets, and they will inform you promptly.

I want to modify/cancel my reservation, how do I do it?

In the upper right corner of the main page, you will find the "my reservation" section.

Using the locator code and the email entered when making the reservation, you will be able to access it to make the modification/cancellation.

Remember to check the cancellation policies of the hotel where you have made the reservation, before carrying out any operation.

What is the tourist tax?

The tourist tax is a tax that the traveler must pay once they have arrived at their establishment. The amount may vary depending on the autonomous community or province in which you are located.

Those who are in a social program and those under 16 years of age are exempt.

The tourist tax has a cost per person and day, up to a maximum of 7 nights.

How can I choose the view of my room?

During the booking process, you will have the option to select your preferences for the view of your room. You can choose between different options; such as ocean view, city view or garden view, depending on availability. Please note that views are subject to availability and may require an additional charge in some cases.

How valid is the gift voucher?

1 year from the day the purchase is made.

If the amount of the check is greater than the stay, what can be done with the difference?

If the gift voucher is for a higher amount, the difference can be spent on hotel services such as Restaurant, Spa, Minibar...

If the amount of the check is less than the total of the stay, how to process the reservation?

If the amount of the check is less than the total of the stay, this amount will be paid and you will only have to pay the difference at the hotel.

Once the gift voucher is made, how long does it take to receive it?

Once you make the payment, you will automatically receive the gift voucher in PDF format by the email you have provided us.

Can the gift voucher be used directly at the hotel?

Under no circumstances should you always contact Grans Hotels de Catalunya or Petits Grans Hotels de Catalunya in advance and send the data specified in point 1 of the FAQ list.

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